The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 30 min listen
Your business is currently doing one of two things: it’s growing, or it’s dying. This podcast is a special compilation of some of our favorite insights from growth-focused conversations we’ve had with industry leaders who’ve grown startups to many billions in revenue.
Sales 7 min read
Too many sales teams focus on the first S in SaaS, but forget all about the second one – service.
News & Updates 2 min read
We’ve just launched our latest book, The Growth Handbook. If there’s one perennial problem all businesses face, it’s this: how…
Sales 5 min read
Sales is a client facing role, meaning you are communicating with customers and potential customers on a daily basis. Over…
News & Updates 4 min read
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve…
Engineering 4 min read
There’s a common misconception that you have to be an AI wizard or mathematician to use machine learning in your…
Sales 32 min listen
How can you capture, qualify and convert the right leads for your business while working within your means? Max Altschuler…
Sales 6 min read
What worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team.
Customer Service 8 min read
Expectations around customer support are changing, and great support is becoming the differentiating factor when people choose what products to buy. Here’s a look at four customer support trends driving this shift and how innovative businesses are using them to drive growth.
