Product & Design 6 min read
Trust your instincts or rely on procedure – when to design with intuition
A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 3 min read
Using cohort analysis to improve retention
There are few issues more important than customer retention when running software-as-a-service businesses. It’s no good acquiring customers for $10,…
Product & Design 30 min listen
Laura Klein on improving chemistry in product teams
As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type…
Customer Engagement 10 min read
Connect and conquer – build your brand by staging events
Of all the ways to get your message into the world, staging events might not seem like the most efficient…
News & Updates 3 min read
What we shipped: 7 new features to help you automate, streamline and customize your Messenger
At Intercom, we know how challenging it is to strike a balance between being personable and being efficient. You want…
Sales 7 min read
Your sales team needs account plans. Here’s how to create them.
Sales doesn’t stop when a deal is closed. You need an account plan to make sure such each account is set up for success, and expansion.
Product & Design 5 min read
How to make product improvements to existing products
Product improvement is the process of making meaningful product changes that result in new customers or increased benefits for existing customers.
Customer Engagement 29 min listen
Sean Ellis on charting a path toward sustainable growth
Where Dropbox went from there is well documented. Meanwhile, Sean has used that same approach to growth at LogMeIn, Eventbrite, Lookout…
Sales 6 min read
More than just conversations: the next frontier of live chat for sales
Live chat for sales teams is here to stay, but we need to adapt it to what salespeople actually need: shorter sales cycles, better quality leads and more conversions.
