Customer Engagement 6 min read
Startup marketing: strategies for year one
The most important tasks for any early stage startup are to write code and talk to users. When we started…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 5 min read
Passing the GDPR test; or how we learned to stop worrying and love the EU
The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on…
Sales 31 min listen
Close.io CEO Steli Efti on the rights and wrongs of lead qualification
To build a great business, your customers must feel the pain of the problem your product is trying to solve. That means selling only to prospects you truly believe you can help.
News & Updates 4 min read
Take the wheel and choose your own career direction
We all like to think we’re the drivers of our own life. We intuitively feel that we are choosing the…
Engineering 5 min read
Making the transition from consultant to product engineer
Those unfamiliar with what product engineers do could be forgiven for assuming that it’s all broadly the same job. After…
AI & Automation 3 min read
The one simple question our bot asks that saves our sales team hours
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.
Product & Design 27 min watch
Build the right thing
This week I gave a talk at The Next Web on the importance of your product strategy when scaling a…
Customer Engagement 26 min listen
Clearbit’s Matt Sornson on driving growth with data and content
As the Head of Growth Marketing at Clearbit, and previously a co-founder and CEO of more than a few startups…
Product & Design 6 min read
Exploratory research: how to use it to drive product development
In today’s data-driven world, the idea of using research to build great tech companies has gone from being buzzworthy to…
