Product & Design 23 min watch
Builder beware: Marketing tension in product-first companies
One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. We…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 10 min watch
Do you know what really makes your customers click?
Technology firms have a long and storied history with commercials. Just reading that sentence you’re probably already thinking about half-time…
Engineering 4 min read
Smells like team spirit – what sports and engineering teams have in common
There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one.
Customer Engagement 30 min listen
Activation, retention and more: growth lessons from the industry’s best
Your business is currently doing one of two things: it’s growing, or it’s dying. This podcast is a special compilation of some of our favorite insights from growth-focused conversations we’ve had with industry leaders who’ve grown startups to many billions in revenue.
Sales 7 min read
Don’t forget the service in SaaS: how your sales team can provide world-class service
Too many sales teams focus on the first S in SaaS, but forget all about the second one – service.
News & Updates 2 min read
Announcing our latest book – The Growth Handbook
We’ve just launched our latest book, The Growth Handbook. If there’s one perennial problem all businesses face, it’s this: how…
Sales 5 min read
Sales Days: 5 ways you can learn from your sales team
Sales is a client facing role, meaning you are communicating with customers and potential customers on a daily basis. Over…
News & Updates 4 min read
Do more with Intercom: 5 new apps for seamless workflows
Building a platform is something we have been passionate about at Intercom from the start. From very early on, we’ve…
Engineering 4 min read
Is machine learning hard? Not always
There’s a common misconception that you have to be an AI wizard or mathematician to use machine learning in your…
