Sales 8 min read
Business operations: when you’ll need it and why, eventually, you won’t
Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. Some of you might come…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 4 min read
More than just chat: which Messenger apps should I use?
With our redesigned Messenger, businesses can do so much more than chat. The next generation of messengers will be built…
Engineering 5 min read
Learning by fixing — the value of triage engineer rotations
Breaking things and fixing them again is one of the best ways to learn. I learned this lesson early, thanks…
Customer Service 7 min read
Motivate your star performers with meaningful career conversations
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…
Product & Design 32 min listen
Square’s Rohini Pandhi on spotting and solving customer problems
Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise…
Engineering 5 min read
How we fixed our on call process to avoid engineer burnout
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Product & Design 30 min listen
Nir Eyal on designing healthy habits – and the psychology behind them
Some habits, however, are much healthier than others, so what’s the secret to designing healthy patterns of behavior? As author…
Product & Design 8 min read
Product thinking: behind our new Messenger home screen
Yesterday marked one of our biggest releases yet – our all new messenger. One of the most exciting concepts is…
News & Updates 6 min read
A new dawn for the business messenger
We completely rethought how a messenger designed for business should work, and we believe this represents a new dawn for the Messenger as the primary way internet businesses will communicate.
