Customer Engagement 7 min read
Why your privacy ecosystem is crucial in the age of GDPR
When building your products, the security and privacy of your customers’ data needs to be a top priority. And that…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 5 min read
Is it time to update your engineering processes?
Well thought-out engineering processes are an asset to any company – but if they aren’t being updated regularly, these processes can start to slow you down.
Engineering 31 min listen
Intercom’s Rich Archbold on how to run less software
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software are pushing against that mission.
Product & Design 57 min watch
10 core principles for starting up
There is an infinite amount of advice for startups, but if I had to boil it down to just 10…
Sales 4 min read
Write the perfect sales message with these 7 rules
In this era of business, the written word has become even more crucial for building relationships with buyers. Here are 7 tips to help you craft the perfect sales message.
Customer Engagement 7 min read
So you want to build a brand? Here’s what you need to understand
Building a strong brand doesn’t happen overnight. It requires working consciously on the three pillars that constitute a brand: values, voice, and visual identity.
Sales 5 min read
The 5 insights understood by all great SaaS sales reps
The best sales reps know that there’s no secret to success or one way to be outstanding. But there are a few insights that are often ignored. Learn what it takes to become a sales pro.
Product & Design 24 min listen
Dribbble CEO Zack Onisko on building a business around community
Zack began his career as a product designer before moving into product management and then growth roles. Most notably he…
Sales 4 min read
How to master competitive selling in a crowded marketplace
With the explosion of SaaS products, salespeople now have to talk about competitors to potential customers. Here are tips to help you master competitive selling.
