Sales 5 min read
From hi to buy: 6 live chat sales techniques
Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 35 min listen
Andrew Chen on finding the “fresh powder” in growth
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the advice of growth expert and Andreessen Horowitz general partner Andrew Chen.
Sales 8 min read
Business operations: when you’ll need it and why, eventually, you won’t
Business Operations (Bizops for short) has inexorably become a thing at certain kinds of companies. Some of you might come…
News & Updates 4 min read
More than just chat: which Messenger apps should I use?
With our redesigned Messenger, businesses can do so much more than chat. The next generation of messengers will be built…
Engineering 5 min read
Learning by fixing — the value of triage engineer rotations
Breaking things and fixing them again is one of the best ways to learn. I learned this lesson early, thanks…
Customer Service 7 min read
Motivate your star performers with meaningful career conversations
Imagine walking into the office one morning and having your star team member ask if you have a few minutes…
Product & Design 32 min listen
Square’s Rohini Pandhi on spotting and solving customer problems
Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise…
Engineering 5 min read
How we fixed our on call process to avoid engineer burnout
Intercom’s mission is to make internet business personal. But it’s impossible to be personal when your product is broken. Uptime…
Product & Design 30 min listen
Nir Eyal on designing healthy habits – and the psychology behind them
Some habits, however, are much healthier than others, so what’s the secret to designing healthy patterns of behavior? As author…