The Intercom Blog - Articles on Customer Support, AI, & Product

All walk and no talk? How to grow your product’s voice

The way we interact with the world is increasingly determined by the software we use, but despite that growing dependence,…

Marketing and Content Manager at eFounders

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and…

Former Editor, Intercom

We’ve written a lot about how to send the right message at the right time. And while timing is important,…

Director, Customer Engagement, Intercom

Sales 4 min read

For most sales teams, “personalizing” a cold email simply means referencing a person’s job title or company and sending them…

Sales Development Representative, Intercom

Let’s begin with a hypothetical scenario: You’ve spent the last two weeks perfecting your pitch. You’ve thought through every possible…

Former Principal Engineer, Intercom

Sales 5 min read

Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence…

Senior Managing Editor, Intercom

Eric is the CEO of digital marketing agency Single Grain. His team works with companies ranging from tech giants like…

Former Editor, Intercom

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…

Former Director, Self-Serve Growth, Intercom

Former Senior Manager, Customer Support Operations, Intercom

We raised $125M in a funding round led by Mary Meeker at Kleiner Perkins. Here’s how we’re putting it to work for you, our customers.

CEO, Chairman and Co-founder, Intercom