News & Updates 5 min read
Putting $125M to work for you, our customers
We raised $125M in a funding round led by Mary Meeker at Kleiner Perkins. Here’s how we’re putting it to work for you, our customers.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 5 min read
The book David Ogilvy said every marketer must read
Advertising legend David Ogilvy said nobody should have anything to do with marketing until they’ve read Scientific Advertising seven times….
Customer Engagement 32 min listen
Eventbrite’s Brian Rothenberg on growing a marketplace
Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than…
Customer Engagement 5 min read
Start your marketing with why: Getting your story right
No matter how good your product is, if you can’t tell a cohesive, compelling story about it, you’re going to…
News & Updates 1 min read
Reduce your churn with a retention messaging strategy
A successful SaaS business is built on retaining your existing customers, not just acquiring new ones. Today, we’re launching The…
Engineering 4 min read
Building “Minicom”: How our engineering interviews illustrate our values
The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It…
Customer Engagement 3 min read
Understanding direct and indirect competition
Sometimes your customers really want to use your feature or product, but they also want something else that simply isn’t…
Engineering 27 min listen
Stripe’s Will Larson on engineering and infrastructure management
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
Product & Design 10 min read
How to run a successful beta in 7 steps
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
