Product & Design 6 min read
Navigating the complexity of change aversion
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 4 min read
Understanding your customers with live chat
Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls…
Sales 28 min listen
Empire Selling’s Dan Swift on using social media to drive sales leads
Dan Swift, CEO of Empire Selling, has built his career around the latter. Back in 2012 Dan joined LinkedIn as…
Product & Design 10 min read
What cities can teach us about building platforms
These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins…
Product & Design 6 min read
How we run project retrospectives at Intercom
One of the first things that struck me when I started working at Intercom was the culture of transparency and…
Sales 4 min read
Need for speed: how to address leads faster with live chat
In Sales, timing is everything. You can have the world’s most talented sales team and the greatest product but still…
Customer Engagement 8 min read
Marketing doesn’t stop when you’ve acquired a customer
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.
Product & Design 31 min listen
GitHub’s Joel Califa on keeping sight of your users
In his recent post “Subverted Design”, GitHub Senior Product Designer Joel Califa reminds us that if we gear too far…
News & Updates 5 min read
We’re doubling our product teams in San Francisco, Dublin & London
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
