Sales 9 min read
How to master your sales handover
In a relay race, the most exciting moments often come not at the finish line, but when the baton gets…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 15 min read
Run less software
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Sales 8 min read
Build your customer relationships around consistency and trust
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
Sales 4 min read
How to use live chat for a product launch
In sales, we often talk about how to write great email subject lines or best times to cold call. This…
Customer Engagement 7 min read
C.A.R.E. – a simple customer onboarding framework
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Engineering 6 min read
Move fast and optimize for the long term
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Product & Design 32 min listen
Erika Hall on the importance of conversation in design
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 13 min read
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
Sales 4 min read
Make sales and product meetings a win-win
There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a…
