Customer Engagement 6 min read
SaaS marketing 101: marketing for growth and survival
There’s one thing all wilderness survivors have in common: they didn’t get eaten by a bear. The only way to…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 33 min listen
Rune Madsen on the intersection of user experience and design systems
But in today’s world there’s tension between a very broad general purpose design system and an in-house design system for…
News & Updates 4 min read
Convert your hottest leads right from Slack with our new two-way integration
Today, we’re introducing a new two-way Slack integration that allows you to respond to leads super fast from the app…
Engineering 6 min read
Successful employee onboarding should focus on culture
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Product & Design 3 min read
Want to hire great designers? Start a blog.
A few years ago I came out of a meeting with my product manager where we talked about the next…
News & Updates 2 min read
Would you hire yourself?
That’s right, would you offer yourself a job at your company? It’s a question every interviewer should ask themselves. No,…
Customer Engagement 31 min listen
Slack’s Rachel Hepworth on bringing growth marketing to a high growth company
That company, of course, is Slack, and Rachel’s growth marketing team now owns Slack’s full acquisition funnel, from demand generation and…
News & Updates 1 min read
Intercom on Customer Engagement – now on audiobook
In customer engagement, the right context for a message matters just as much as the right time and recipient. Given…
Engineering 10 min read
The continuous flow of weekly planning
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan is just…
