News & Updates 5 min read
We’re doubling our product teams in San Francisco, Dublin & London
Six years ago, Intercom invented business messaging – helping internet businesses interact with their customers in a personal, scalable way…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 9 min read
How to master your sales handover
In a relay race, the most exciting moments often come not at the finish line, but when the baton gets…
Engineering 15 min read
Run less software
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software, and here we explain its three pillars.
Sales 8 min read
Build your customer relationships around consistency and trust
It feels like we’re entering a golden age in relationships between customers and businesses. But really we’re just coming full…
Sales 4 min read
How to use live chat for a product launch
In sales, we often talk about how to write great email subject lines or best times to cold call. This…
Customer Engagement 7 min read
C.A.R.E. – a simple customer onboarding framework
A well considered and well maintained onboarding funnel will grow your business. A leaky one could kill it. In software,…
Engineering 6 min read
Move fast and optimize for the long term
At Intercom we operate by a core value: move fast and optimize for the long term. Here are five principles to help manage this tension.
Product & Design 32 min listen
Erika Hall on the importance of conversation in design
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one…
Product & Design 13 min read
What makes Intercom different for Product people
A couple of weeks ago myself and some of my team sat down to talk about how we could attract…
