Customer Engagement 4 min read
Harness live chat conversations to capture more leads
Not all your visitors are the same size or shape, and not everyone will respond to the same greeting –…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 30 min listen
Siqi Chen, former VP of Growth at Postmates, on scaling a growth team
Eventually, they’ll have to start being deliberate about growth to make sure new signups actually stick around – and that…
Product & Design 3 min read
Finding the right challenge
What does it mean to be challenged? I’ve found the greatest satisfaction in life comes from times I’ve pushed myself…
News & Updates 2 min read
Please apply
A lot of people are surprised when I tell them that I had imposter syndrome at Intercom. I’d spent the…
Engineering 7 min read
Building autonomously: Improving our production systems in small steps
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
Customer Service 7 min read
How we scaled product demos at Intercom
If you want customers to stick around, you need to show them how to get the most from your product….
Engineering 30 min listen
Jean Hsu on people-centric management
When it comes to the importance of good people management, one data point speaks loudly above the rest. That is, people leave managers not companies.
Sales 1 min read
Announcing the starter kit for sales live chat
At Intercom, we’ve spent years learning first hand the benefits – and challenges – of making it incredibly easy to…
Product & Design 4 min read
Reflection: a key ingredient to great product teams
Our minds are always busy. We’re reading emails, collaborating in meetings, writing code, sketching ideas, talking to our customers or…
