Engineering 9 min read
Choosing the right internship can turbocharge your career
An internship represents your first steps from the world of college to the world of work, but we often don’t…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 37 min listen
Lessons in marketing from some of tech’s brightest minds
This week we released Intercom on Marketing, a book which compiles the most important lessons we’ve learned, both marketing Intercom…
Product & Design 5 min read
Solving Fifty Shades of Blue
There was a stage a few years ago when our Intercom product featured roughly 50 shades of blue. Some of…
News & Updates 1 min read
Announcing Intercom on Marketing – the marketing book for startups
We’ve just released our latest book, Intercom on Marketing. With the volume of marketing playbooks already out there, you might…
Engineering 6 min read
Making some wiggle room for engineering innovations
How do you find the space to take on high-risk, high-reward projects, especially when it involves a system the whole…
Product & Design 6 min read
RICE: Simple prioritization for product managers
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
News & Updates 37 min listen
Product and design trends that will shape 2018
Before kicking off our own goals and resolutions in earnest, I sat down with VP of Product Paul Adams and…
Engineering 5 min read
Take pride in your work and the process will follow
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
Sales 5 min read
The big whale and the long tail
In “Moby Dick”, Ishmael is taken by Captain Ahab’s quest to seek revenge on the whale that took so much…
