The Intercom Blog - Articles on Customer Support, AI, & Product

Shopify’s Hana Abaza on sales and marketing

Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…

Former Editor, Intercom

So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…

Co-founder & Chief Strategy Officer, Intercom

After publishing 230 articles and 3 books, releasing almost 50 podcasts, creating 4 starter kits and supporting a world tour,…

Former Director of Content, Intercom

They say if you’re not moving forward, you’re moving backward. At Intercom, we’re moving forward faster than ever before. In…

Former Senior Product Marketing Manager, Intercom

When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…

Design Lead, Intercom

One of the most expensive parts of running a startup isn’t the new feature you shipped that nobody used or…

Former Senior Editor, Intercom

It’s lessons like these that put Melody Koh on our radar. Melody recently became a venture partner at NextView Ventures,…

Co-founder & Chief Strategy Officer, Intercom

What unique opinions does your product have about the world? What do you believe about your problem space that no…

Co-founder & Chief Strategy Officer, Intercom

Sales 4 min read

As salespeople, we are the closest line to a company’s potential market. We know the missing features and services that…

Former Account Executive, Intercom