Customer Engagement 25 min listen
Dropbox’s Jenna Crane on bringing a new product to market
That not only means telling a compelling story and shipping a product that delivers on it, but also convincing someone…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 1 min read
Ingredients to build a product first company
Sales first, marketing first, technology first. There’s lots of ways to build a company. Today we’re in an era of…
Product & Design 3 min read
Why product teams work best without a single leader
We had an offsite a couple of weeks ago where we reached a counterintuitive conclusion: product teams work best without…
Engineering 2 min read
When your company grows, it’s time for you to grow too
In some of my previous workplaces, it was quite common among engineers to hear that the company was growing too…
Customer Engagement 29 min listen
Intercom’s Megan Sheridan on managing events at a product-led company
The aim: Share many of the mistakes we learned the hard way, so that the 6,000 total attendees could avoid…
Customer Engagement 5 min read
Behind the design work of Building Intercom
When designing for a specific audience, the challenge lies in not reducing that audience down to a trope. Next Wednesday,…
News & Updates 4 min read
The future of our Operator bot is in London
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 7 min read
The pains of growing a platform
Hundreds of startups are pitching themselves as “platforms”. While platforms make compelling businesses, they’re nearly impossible to create from scratch.
Customer Engagement 4 min read
A day in the life of a message
There’s a classic Calvin and Hobbes cartoon strip that’s always stuck with me. In it we see our pint sized…
