The Intercom Blog - Articles on Customer Support, AI, & Product

Sales 4 min read

Qualifying leads for quality not quantity

The process of qualifying leads through live chat is a bit like dating or finding the right job. What it…

Sales Development Representative, Intercom

The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice. Have you…

VP Product Design, Intercom

Fast forward six years to 2017, and Asana is one of the fastest growing-collaboration software tools out there, citing more…

VP Product, Intercom

The importance of engaging with your customers is arguably the biggest change that has occurred in business in the 21st…

Former Director of Content, Intercom

We all use mental shortcuts to help us make decisions. There is simply too much information coming at us from…

Former Senior Editor, Intercom

We were recently lucky to host James Buckhouse, Founder of the Sequoia Creative Lab, on our podcast for an in-depth…

Former Editor, Intercom

Sales 6 min read

There are few interactions more cringeworthy than a SaaS sales rep hard-selling a prospect. They can be awkward, uncomfortable and,…

Account executive, Intercom

2016 was the year of conversational design. Everywhere we looked, conversational UIs were breaking out of messaging apps and into…

Former Product Designer, Intercom

When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…

Staff Product Engineer, Intercom