Product & Design 7 min read
Onboarding a product manager – do’s and don’ts in the first few weeks
Joining a new company is always hard. You know very few people, your email inbox is empty and you are…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 29 min listen
Product Hunt’s Ryan Hoover on growing a vibrant community
The success of Product Hunt in being a launchpad for startups wasn’t something Ryan Hoover foresaw when he founded the company…
Customer Service 7 min read
Understanding the customer success pyramid
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…
Sales 4 min read
The end of “just checking in” with customers
When it comes to engaging with customers, modern messaging tools can be a blessing and a curse to relationship management…
Customer Engagement 2 min read
Your marketing doesn’t need to reinvent the wheel
David Ogilvy was one of the greatest ad men ever. His contributions to the marketing industry are incalculable. It’s hard…
Customer Engagement 29 min listen
Stripe’s Krithika Muthukumar on marketing whole new ideas
A key stage in the maturation of any startup is when the message behind the product becomes skillfully aligned with…
Sales 6 min read
Hiring for sales in a product-led world
Founders make natural salespeople. So much of what they do, particularly fundraising, is selling. They’re the first and best salesperson…
Product & Design 5 min read
When collaboration becomes a chore
As companies grow, the modes of collaboration shift from natural conversation to more organised meetings, but how do you keep…
Engineering 7 min read
Does your solution solve the right problem?
The most productive engineers I’ve ever worked with aren’t the engineers who pull all-nighters or clock in 80 hour work…
