The Intercom Blog - Articles on Customer Support, AI, & Product

Shipping is your company’s heartbeat

Software only becomes valuable when you ship it to customers. Before then it’s just a costly accumulation of hard work and assumptions.

CTO, Intercom

Sales 28 min listen

John is a sales trainer and consultant whose client list includes the likes of Dropbox, LinkedIn, Twilio, Salesforce, Bitly, New…

Former SVP of Sales & Support, Intercom

Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…

Director, Customer Engagement, Intercom

In the early days of a startup, you typically need an office in a city like San Francisco, where there’s…

Former Manager of Customer Support, Intercom

Sending high-impact, well-timed and targeted messages requires insight and laser-sharp focus on your recipients. No amount of clicks and opens…

Former Director of Content, Intercom

Don’t mistake data for a dry collection of numbers – looked at in the right way, it offers an entirely…

VP Research and Data Science, Intercom

Many writers and editors I know spend much of their day working with “subject matter experts.” In tech, they’re the…

Former Senior Editor, Intercom

There’s a common misconception among SaaS marketers and analysts about measuring the success of online advertising campaigns – and it…

Former Senior Director of Finance and Analytics, Intercom

Talking to customers is the lifeblood of any product-first company. Failure to do so regularly causes companies to lose sight…

Former Product Manager, Intercom