Product & Design 28 min listen
Intercom’s Emmet Connolly on design systems
Emmet Connolly, our Director of Product Design, believes the answer to this lucky-to-have problem is to consider all aspects of…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 14 min watch
Striking the right balance between speed and safety
Software companies are always faced with the question of how to reach a happy medium between speed and safety –…
Product & Design 7 min read
Why you should ‘read’ a product like a book
Here’s how the little-known skill of “active reading” can teach you how great products get built – and ultimately how…
Engineering 6 min read
The difference between good and great engineers
You don’t design your engineering culture by writing blog posts or printing posters. It’s shaped by the people you hire,…
Engineering 33 min listen
Atlassian’s Dom Price on scaling team culture
But as a startup grows, hires more people, builds more products and adds more customers, teams and the way they…
Customer Service 5 min read
How non-technical managers can successfully oversee engineers
Conventional wisdom suggests that engineers reporting to non-technical managers can wind up being a disastrous situation. When I joined Intercom,…
Product & Design 4 min read
The minimum viable product design portfolio
Over the past few months, I’ve reviewed dozens of product design portfolios, so many that I’ve been thinking deeply about…
Customer Engagement 7 min read
Sincerely yours: 8 tips for writing like you really mean it
Sharing the insights of the entire Intercom team has always been one of the core principles of this blog. If…
Customer Engagement 32 min listen
Greylock’s Casey Winters on how to create long-term growth
Casey Winters, growth advisor in residence at Greylock Partners, has made a career of doing just that. At Greylock, Casey…