The Intercom Blog - Articles on Customer Support, AI, & Product

Attracting top talent starts long before the interview

At a fast paced, early stage startup, it’s easy to remain cold while shuffling candidates through your recruiting process. Most…

Recruiting Program Specialist, Intercom

For product teams, empathy building activities such as observing research or doing customer support is often not considered “real work”….

Former Senior Product Researcher, Intercom

We’ve warned before of icebergs – feature requests that seem trivial but hide a ton of developmental complexity. When we…

Senior Director, Product Management, Intercom

If you work in marketing you know the drill. As your launch day comes to a close, it’s natural to…

Former Group Product Marketing Manager, Intercom

Following several years as a user researcher manager for communication products like Gmail, GTalk and Google Voice, Michael became the UX…

Former Director of Research, Intercom

Any word can be powerful, but names are transformative. A good product name gives that product a certain shape —…

Former Content Design Lead, Intercom

It doesn’t matter if you’ve tried every marketing technique in the book, if you’re not onboarding users successfully it counts…

Former Senior Editor, Intercom

As we’ve written before, the phrase “content marketing” often undermines the value we as creators should be delivering to our…

Former Director of Content, Intercom

Startups are knee deep in customer acquisition metrics. Click through rates, cost per click, cost per lead, conversion rate, cost…

Co-founder & Chief Strategy Officer, Intercom