The Intercom Blog - Articles on Customer Support, AI, & Product

Announcing Operator: the bot for better customer experiences

At Intercom we have always been very opinionated about bots and what they can and can’t do. Today we’re launching…

Product Manager, Intercom

The value of a feature isn’t a product of the time or resources you put into building it. It’s about…

Principal Editor, Intercom

Engineering 19 min read

What is it that we as technologists are building and how can we make the community building it more inclusive?…

Former Software Engineer, Intercom

If you’re a data analyst, you probably believe in the power of data to make better decisions. But believing that…

Senior Product Analyst, Intercom

Onboarding screencasts are the perfect way to show off your product, and set your new users up for success. The…

Director, Customer Engagement, Intercom

James is the founder of the Sequoia Creative Lab. There, he and his team apply story-driven design to products and…

Former Director of Brand Design, Intercom

Having worked in retail, car rental, a call center, and now at Intercom as a Customer Support Representative, I’ve had…

Former Compliance Program Manager, Intercom

Product teams are made up of a mess of human emotions and motivations, but well-functioning teams can reduce that tension…

VP Product Design, Intercom

How are customers using the product? Are they finding value in it? What story do those insights tell us about…

Former Senior Editor, Intercom