The Intercom Blog - Articles on Customer Support, AI, & Product

Maximizing user research across a product’s lifecycle

At many companies, researchers are like paratroopers. We parachute in for special projects, with the mission of gaining the required…

Former Senior Product Researcher, Intercom

The events team at Intercom began this year with the goal of creating a series of events that was a…

Former Senior Editor, Intercom

Director, Brand Activations, Intercom

In the not too distant past, a career in engineering was relatively straightforward. You studied one or more particular languages,…

Senior Machine Learning Engineer, Intercom

Bad product decisions come with the label “just this once, just for that customer.” Building one-off workarounds or features for…

Former Senior Customer Success Advocate, Intercom

Jason’s also an entrepreneur, host of the wildly popular This Week in Startups podcast and founder of the LAUNCH incubator (a…

Co-founder & Chief Strategy Officer, Intercom

Every company needs to hire people, but startups often need to hire faster and in more bulk than any other…

Former Recruiter, Intercom

Getting the maximum impact from everyone on your team, and growing their potential for impact over time, is perhaps the…

Director, Engineering

An inherent challenge for all early stage startups is deciding whether to focus on growth or product/market fit. It’s a…

Former Senior Customer Success Advocate, Intercom

As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…

Former Senior Managing Editor, Intercom