Customer Engagement 6 min read
Do you know what your future customers are searching for?
One of the most effective channels for fueling your startup’s growth is online advertising. Yet advertising can also set a…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 6 min read
Shipping fast with smaller steps
How do we know what features are useful? We don’t. It’s trial and error really. Some features work really well….
Engineering 30 min listen
Honeycomb’s Charity Majors on operations engineering
If your startup is gaining traction, nothing will kill its momentum or the trust of your users quite like downtime. Availability is everything.
Customer Engagement 2 min read
Learn how to nurture new signups beyond the free trial
The SaaS law of averages suggests 40-60% of people who sign up for a free trial of your software will…
News & Updates 2 min read
Announcing our fourth office – London
Intercom is growing at a phenomenal rate. We’re on a mission to make internet business personal, to disrupt the clunky,…
Customer Engagement 6 min read
A marketer’s guide to localization
Attracting users to your product is hard. It’s doubly hard if they don’t understand what you’re saying. Even if you…
Customer Engagement 26 min listen
Joe Haslam on transitioning from startup to scale-up
To learn more about when and how to grow, I hosted Joe Haslam on our podcast. Joe’s the Executive Director…
News & Updates 4 min read
What we shipped: 20 new features and counting
One of the values we live by here at Intercom is shipping is our heartbeat. This encapsulates our belief that…
Engineering 11 min read
Engineering a culture of psychological safety
The top indicator of a successful team isn’t tenure, seniority or salary levels. It’s psychological safety. Here’s how to build it into your organization.
