The Intercom Blog - Articles on Customer Support, AI, & Product

Dear customer support. You don’t need that technical degree.

Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….

Former Associate Manager of Customer Support, Intercom

But what separates those who become foundational leaders for years to come from those who fail to find their footing?…

Former Editor, Intercom

When we started work on our latest book, Intercom on Starting Up, we wanted to provide readers with a truly…

Former Senior Editor, Intercom

Brand Designer, Intercom

Recruiting at a startup is a high stakes game. Attract and hire bright, ambitious people who are excited by your…

VP Recruiting, Intercom

Discussing software development and engineering processes is a great way to end unwanted conversations at parties. Dull because it feels…

Former Director of Engineering, Intercom

Engineering 35 min listen

One of the most challenging, yet rewarding, changes an engineer can make is the transition from maker to manager.

Principal Systems Engineer, Intercom

Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past…

Former Senior Editor, Intercom

Shipping product is quick and easy when you’re in a small startup, but what happens when you have a massive…

Manager, Program Management, Intercom

I’m not a yes-man by any stretch. But I will happily admit to being a why-man. For any given declarative…

Senior Product Designer, Iora Health