The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 12 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.
Customer Service 16 min read
Outdated, disconnected tools are no longer good enough. Learn how to future-proof your customer support tech stack for the modern conversational era.
Customer Service 9 min read
The Intercom Content Team presents the highlights of 2023 on the Intercom blog and podcast, from the frontlines of the AI transformation in CS.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Javier Muñiz, Customer Success Lead at Bookinglayer, how they would explain their job to an alien, the book they’re currently reading, and more.
AI & Automation 58 min listen
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast.
Customer Service 2 min read
Meeting customer expectations without modern tools is tricky and time-consuming. The power of Fin AI is now in the inbox – helping your team instantly summarize conversations, personalize replies, and automate tasks, saving them precious hours.
Customer Service 2 min read
How does Spotify grab the attention of millions by simply throwing together a mish-mash of statistics? And can support teams do the same to convey their true value within their companies?
Customer Service 2 min read
In our latest “Response Time” interview, we ask Will Yates, Co-founder of ttagz, about the best thing a customer has ever said to them, which celebrity would be great at their job, and more.
Customer Service 30 min listen
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.