The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 30 min listen
Take a tour of the evolution of phone support – from an old recording of Alexander Graham Bell to the science of on-hold music to our latest feature, Intercom Phone.
Customer Service 14 min read
If you’re considering changing your customer service platform, follow these steps to ensure a successful transition for your customers, team, and company.
Customer Service 4 min read
Even with the move towards messenger-based and self-serve support, a lot of customers still want the option of phoning a business. That’s why we’ve released Intercom Phone: a phone support solution that ensures a seamless customer and team experience, with calls and conversations all in one place.
AI & Automation 20 min read
ChatGPT has revolutionized the world’s perception of artificial intelligence – but how did we get here exactly? Explore the remarkable advancements and milestones in natural language processing that led to this groundbreaking innovation.
AI & Automation 31 min watch
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine’s Christoph Janz joins us to discuss.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Maxime Manseau, Co-founder and VP of Support at Birdie, about their greatest productivity hack, how they’d explain their job to an alien, and more.
Customer Service 4 min read
With chatbots handling more and more support conversations, it might seem like help centers are obsolete. But don’t be fooled – many consumers still prefer to find answers on their own. A strong self-serve offering includes a help center that both resolves customer queries and aligns with a company’s brand.
Customer Service 20 min watch
Learn how implementing a service culture across every department of your company can pave the way for a customer-centric transformation that elevates the customer experience to new heights.
Customer Service 5 min read
Tickets have been a core part of customer service for decades – and for good reason. But when it comes to online businesses, ticketing systems are mostly impersonal, unresponsive, and utilitarian. That’s changing – fast.
