Product & Design 33 min listen
Shopify’s Amy Thibodeau on the importance of interface content
So how do you better help new users understand what actions to take with your product? In many ways, interface…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 7 min read
What to do when a feature grows faster than expected?
When you launch a new feature, what has worked for your beta users won’t always work as well when your…
Product & Design 5 min read
Applying systems thinking in product design
If your product design process looks anything like ours, each project will start with a clear set of problems to…
Product & Design 6 min read
Product feedback you should ignore
As your startup grows and starts to gain traction suddenly everyone has opinions about your product. You will drown in…
Product & Design 28 min listen
Mule Design’s Mike Monteiro on responsibility in experience design
Mike Monteiro will tell you in no uncertain terms the answer is aplenty. Mike’s the co-founder and design director at…
Product & Design 9 min read
A bulletproof guide to improve your onboarding
People arrive at a product with all kinds of different intentions, perspectives, and levels of familiarity at their disposal. We…
Product & Design 5 min read
Designing half of a conversation
Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot…
Customer Engagement 7 min read
What is product marketing? How product marketing builds products
There is a popular, but fundamentally wrong, analogy for how product management and product marketing work together: product managers put…
Customer Service 28 min listen
Slack’s Ali Rayl on supporting 5 million daily active users
In your startup’s early days there are two inputs connecting customers to your brand: the product experience and the support experience.
