The Intercom Blog - Articles on Customer Support, AI, & Product

Giving customer support a seat at the product table

At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between these two…

Staff Technical Programme Manager, Intercom

If you have a mobile app which communicates with a server through HTTP, then you (hopefully) have tests which ensure…

We’ve never been 100% comfortable with the phrase content marketing at Intercom. In the space of five years content marketing…

Former Director of Content, Intercom

Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…

Former Product Engineer, Intercom

As a new product manager on what had become a convoluted Google Maps product, Andrew Ofstad was challenged with solving…

Former Editor, Intercom

One of the core principles we apply to building product at Intercom is “think big, start small”. What looks like…

Senior Director, Product Management

In times past, design was an afterthought. The last stage of the product creation process. The final visual layer and…

Former Director of Brand Design, Intercom

One of the great things about designing digital products is that our products are never finished. We can continuously change…

Design Lead, Intercom

It’s why we’ve written more than 500 articles on this blog and why we recently published Intercom on Starting Up,…

Former VP of Commercial Product Strategy, Intercom