The Intercom Blog - Articles on Customer Support, AI, & Product

New book: Intercom on Starting Up

We’ve just released a new book, Intercom on Starting Up. With the insane volume of startup literature already out there…

Co-founder & Chief Strategy Officer, Intercom

When it comes to communicating with customers, we often focus on the right words and the right medium, but far…

Former Senior Editor, Intercom

The difference between writing a joke and writing a story is the same as the difference between creating a product…

Former Manager of Customer Support, Intercom

Choosing the correct pricing for your product is a daunting task – particularly if you’ve never priced anything before. But…

Co-founder & Chief Strategy Officer, Intercom

Here’s something I bet you experienced this week at work, probably most weeks at work: the feeling that things are…

VP Product, Intercom

When a startup is 10 people working together in a room information flows easily and seamlessly. If you have a…

Former Operations Associate, Intercom

The most successful companies are those that are aligned – on strategy, purpose and objectives. Many assume this is the…

Engineering Manager, Intercom

When it comes to customer support, focus on the fundamentals, not the flash, to build a solid product with a…

Former Head of Platform Partnerships, Intercom

In some cases apps that necessitate tap after tap or click after click – experiences relegated to a screen – simply…

Former Editor, Intercom