Customer Engagement 5 min read
Spending money to make money in online advertising
Word of mouth can only take a startup so far, which means advertising is an inevitable investment. So how do…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 9 min read
7 questions to ask before messaging your customers for research
Good research gives you reliable, actionable insights about your product. Here’s how to send the right research message to the right people.
Product & Design 13 min read
The full stack design system
UI methodologies like Atomic Design bring logic and structure to individual screens. Now it’s time to extend that thinking to…
Customer Service 5 min read
Support tickets alone are not enough – it’s time to offer conversational support
Many online businesses have done little to improve our most frustrating real life customer support experiences. Too often, they rely…
Engineering 28 min listen
Quip’s Edmond Lau on how to become a more effective engineer
If you ask Edmond Lau, an engineer working on user growth and engagement at Quip, those outcomes have little to…
Product & Design 5 min read
Are your future customers using another product?
When new customers sign up to your product, they don’t come out of nowhere, although it can seem that way…
Customer Engagement 1 min listen
Podcasting: where content marketing meets the earbuds
You wouldn’t build a product that reaches users through just one interface or in only one context, so why limit…
Product & Design 2 min read
A simple improvement to product announcements
Sending product announcements without considering your audience is like writing a love letter and then addressing it “to whom it…
Product & Design 34 min listen
Lyft’s Monal Chokshi on lightweight user research
https://www.intercom.com/blog/when-personas-fail-you/ Monal Chokshi, Head of UX Research at Lyft, has spent her career helping tech companies establish a user research…
