The Intercom Blog - Articles on Customer Support, AI, & Product

What voice UI is good for (and what it isn’t)

Voice is either a genius technology whose time has finally come, or the most overhyped waste of time we’ve seen…

Co-founder & Chief Strategy Officer, Intercom

When your company is experiencing growth, you need to concentrate on mitigating downtime – even when that means sacrificing capability….

Product Engineer at Intercom

When we released our new messenger last year, we added the ability for customers to create rich, personal profiles so…

Senior Product Designer, Intercom

People come into product management from a variety of paths, including design, engineering, customer support and customer success. But are…

Former Product Manager, Intercom

Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….

Co-founder & Chief Strategy Officer, Intercom

Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties…

Former Manager of Customer Support, Intercom

We’ve partnered with Microsoft to build an Intercom integration to help customers access useful data from Intercom inside Teams.

Director, Product Marketing, Intercom

Great product teams are based around designers and engineers working closely together. We’ve discussed before why this side-by-side partnership is…

Product Engineer, Intercom

There are hundreds of customer service metrics your support team can track for your conversational customer support. But you will…

Former Head of Platform Partnerships, Intercom