Product & Design 26 min listen
Stripe’s Everett Katigbak on how brand design supports product
Ultimately, it’s defined by what those on the outside say or how they feel – and that’s a result of…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 5 min read
An introvert’s guide to collaboration
Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and…
Product & Design 4 min read
How design thinking can inform data problems
There is no questioning the usefulness of data in design. Data helps us understand our customers’ behavior, something that’s fundamental…
Customer Engagement 5 min read
4 strategies to increase user engagement
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.
Customer Engagement 13 min watch
What really defines a growth team?
Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…
News & Updates 1 min read
Announcing the Inside Intercom World Tour 2017
Last year we created the first Intercom world tour and thousands of you showed up. We learnt a lot about…
Product & Design 4 min read
Using Intercom to design Intercom
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers….
Customer Service 5 min read
Why sales and support should be friends, not foes
Sales and support teams usually aren’t seen as having much in common. In fact, at most companies a certain amount…
Product & Design 25 min listen
Scott Belsky on the importance of your product’s first mile
Entrepreneur, author and investor Scott Belsky calls this your product’s “first mile”, and he’s seen first hand what it takes…
