Product & Design 5 min read
7 reasons why messaging should mirror real conversations
Conversational UI has begun to emerge and will eventually cannibalize many app experiences. As this transition progresses, conversational noise and…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 31 min listen
Bridget Harris on bootstrapping your startup
Bridget, who in a previous life could be found busking in London’s Covent Garden and in tube stations, is the…
Customer Service 3 min read
Customer support is an investment, not a cost
There’s no escaping the fact that supporting your customers costs money, but how much money can you afford to spend…
Engineering 12 min read
How to run 1 : 1 meetings that work for 2
As an Engineering Manager it’s not always obvious where to allocate time for maximum impact. Time spent in 1:1 discussion…
News & Updates 5 min read
Supporting our Muslim sisters and brothers in tech
The events of the past few days have saddened myself and my cofounders, and many of our colleagues at Intercom….
Product & Design 33 min listen
Insights and lessons from some of the best people in product
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…
Engineering 8 min read
Finding your way from maker to manager
The transition from engineer to engineering manager can be a tough one. But become a manager of engineering managers and…
Product & Design 7 min read
How soon is now? Discovering the many jobs of language in design
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Product & Design 5 min read
SMS is making everything old new again
Most assume we’re heading towards a winner-takes-all future where all our messaging will take place in one app. But the resilience of SMS shows us that talking about winners and losers is the wrong conversation.
