Product & Design 28 min listen
Tina Roth Eisenberg on turning side projects into startups
You probably know Tina best as Swiss Miss, the name of her wildly popular design blog, which began as a personal…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 6 min read
Product analytics: 4 ways to deliver better insights for higher quality decisions
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Customer Service 5 min read
The characteristics of modern customer support
Customer support has undergone some dramatic changes over the past ten years. We’ve moved from call centers, to ticket-based helpdesks,…
Product & Design 3 min read
To perform at your best, focus on goals not tasks
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Customer Engagement 27 min listen
Edelman’s Lucy Allen on PR for startups
Whether you’re trying to attract users, establish trust or grab the attention of potential investors, you’re going to need to…
AI & Automation 5 min read
Bot names – what should you name yours?
Every year in design circles, there’s a buzzword. This year, the buzzword is without question bots. And as with anything…
Customer Engagement 4 min read
Turning amateur users into experts
The question of what it takes to become an expert has occupied psychologists for decades. As user onboarding and customer…
Customer Engagement 12 min read
12 steps to create a great messaging strategy
An effective messaging strategy is the bedrock upon which you can build customer engagement. Unless your customers value what you…
Product & Design 36 min listen
Product trends with Intercom’s Paul Adams and Emmet Connolly
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
