The Intercom Blog - Articles on Customer Support, AI, & Product

Q&A: How to get better at public speaking

This week, one of our readers emailed us to ask: “What advice would you give someone who’s just getting started…

Co-founder & Chief Strategy Officer, Intercom

Your support team spends all day talking to customers about your product. That probably means they know both your product…

Former Manager of Customer Support, Intercom

Over the past year, we’re proud to have increased the frequency of publication on Inside Intercom without dropping the standard….

Former Senior Editor, Intercom

Maybe because it was a leap year, or possibly due to the stronger office coffee… But from adding a new…

Product Marketing Manager, Loom

The things that make a product team successful when launching a product are exactly the things that will make them…

Chief Product Officer, Intercom

2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…

Senior Product Manager, Shopify

She’s currently the Vice President of Experience Design at Autodesk, a maker of software for makers themselves – architects, engineers,…

Former Editor, Intercom

I’ve just wrapped up one of the biggest remote usability tests I’ve ever carried out in my time at Intercom….

Former Senior Product Researcher, Intercom

In most cases, customers get in touch with businesses because they have a question they need answered, or a problem…

Chief Product Officer, Intercom