The Intercom Blog - Articles on Customer Support, AI, & Product

Your customers have mastered emoji. Now it’s your turn.

At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…

Former Senior Editor, Intercom

VP Research and Data Science, Intercom

Daniel’s spent his career at the intersection of design and business leadership. He’s currently a design partner at GV, the investment…

Former Director of Brand Design, Intercom

In software development, shipping a product is just the beginning. Only when a product is in the hands of its…

Former Content Design Lead, Intercom

Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best…

Product Manager, Intercom

As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…

Director, Customer Engagement, Intercom

Engineering 7 min watch

The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…

Staff Product Engineer, Intercom

Following several years of developer ecosystem work at Facebook, Hugh joined Intercom to launch our Developer Platform and Program. This now…

Former Director of Content, Intercom

Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re…

Co-founder & Chief Strategy Officer, Intercom

Setting targets for a new feature is one of the scariest things a product manager will ever have to do….

Senior Director, Product Management