Customer Service 5 min read
Staying connected to a company culture remotely
For remote staff staying connected to a company culture can be challenging. But provided you’ve set yourself up for success,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 3 min read
Designing for the other side of the screen
Solve real problems. It’s become a universally agreed upon principle when designing products. Less agreed upon is just how truly…
Product & Design 30 min read
Your product is already obsolete
Everyone working in tech needs to be acutely aware of all the different technological shifts happening in the industry and consistently ask those shifting currents will affect their own product.
News & Updates 3 min read
Q&A: What books would you recommend to new entrepreneurs?
This week, our question comes from Gabriele: “What books would you recommend to an entrepreneur just starting out?” The number…
Product & Design 26 min listen
InVision’s Aarron Walter on design culture
He’s widely known for starting and scaling the experience design team at MailChimp, a place he called home for more…
News & Updates 3 min read
Opening up the power of Intercom’s platform
On Good Friday in 1962, Lou Groen trialled a new sandwich in his Ohio burger restaurant. It was a last-ditch…
Customer Service 8 min read
Day Zero: A new way to define customer success
We’re strong proponents of the idea that successful onboarding is about finding the common ground where both you and your…
Customer Service 33 min listen
Basecamp’s Chase Clemons on delivering better support
As a Support Pro at Basecamp, Chase Clemons has learned a few things about improving the customer experience, and he’s eager to share them.
Customer Engagement 3 min read
Q&A: How do you decide what to write?
Given that we’ve invested so heavily in content over the years, we’re often asked about what this looks like day-to-day….
