The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 23 min listen
Lara Hogan is an engineering director at Etsy, the marketplace for buying and selling unique goods, and is probably best known for championing performance as part of the overall user experience.
Product & Design 6 min read
The right presentation can transform something that sits on your colleague’s desk collecting dust into insights your team can really engage with. Here’s how to use storytelling to make those insights stand out.
Product & Design 5 min read
A common refrain in discussions over the future of mobile is that “eventually, all mobile apps will be iOS or…
Product & Design 6 min read
Even if your customer onboarding has a solid foundation and a proven thesis, it’s important to continually assess the contexts…
Product & Design 27 min listen
This blog, our product marketing, and our books are all testament to that. But equally important are the words within…
Product & Design 6 min read
As a product scales the customer onboarding experience inevitably increases in complexity. The different teams responsible for different parts of…
Customer Service 31 min listen
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
Customer Engagement 4 min read
If you’ve never designed a messaging schedule for a product or app, there’s always low-hanging fruit and quick wins.
Product & Design 4 min read
There is no “right answer” in design. To stay on the right track you need to really understand the problem…
