Product & Design 4 min read
Your phone is getting in your way
When phones become more important than people, your productivity suffers. It’s your usual busy day. You’re sitting in a meeting,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 32 min listen
Jared Spool on UX design
Most folks know Jared through User Interface Engineering (UIE), the leading research, training and consulting firm specializing in product usability. Having…
Customer Engagement 3 min read
How to send good email – opens, clicks, conversions
A badly-written email is about as effective as a love letter addressed “To whom it may concern.” Don’t waste your…
Customer Service 3 min read
How to use checklists to improve customer support
Customer support at a growing startup can be incredibly challenging. As your user base grows, and new staff join every…
Product & Design 18 min watch
Why the next generation of startups won’t build apps
As a technology, the internet is young and changing. For all practical purposes, it’s only about 20 years old. For…
News & Updates 23 min listen
500 Startups’ Elizabeth Yin on seed-stage venture capital
Elizabeth became a Partner at 500 Startups in the spring of 2015, but her connection to the early-stage venture fund…
Product & Design 10 min watch
Understanding your users’ mental model
If you want to understand how someone thinks your product works, give them a pencil and ask them to draw…
Product & Design 34 min listen
Index Ventures’ Ilya Fushman on growing products into platforms
Today, as a General Partner at Index Ventures, the former Head of Product at Dropbox is helping a new generation…
Product & Design 7 min read
Q&A: How should product managers prioritize their time?
Time management is a constant struggle for any product manager. The biggest challenge is balancing two very different modes of…
