Product & Design 7 min read
It’s time for notifications to get smart
My phone buzzed. I was somewhere in Iceland. More than ten miles from my car and any other human being….
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
The product manager chameleon
Lots has been written on what attributes help define a great product manager. When you put them all together, what…
Customer Engagement 27 min listen
MarketingProfs’ Ann Handley on content marketing
Ann has been writing and consulting on content marketing for almost 20 years, and was one of the first practitioners…
Product & Design 59 min watch
Video: The future of design with Jeff Veen
Design is in the midst of continual change, so it’s increasingly rare to hear from those who have gone the…
Engineering 5 min read
Elasticsearch at Intercom
Intercom allows our customers to store custom data about their customers. This data is incredibly free-form and ranges from integer values to large tracts of text. Here’s what we learnt as we started heavily using Elasticsearch to access that data.
Product & Design 3 min read
Towards better meetings
Meetings can be fantastic or terrible. I’ve experienced some serious pros run meetings, and when they do, everyone feels great…
Product & Design 7 min read
Design is a conversation
It’s often said design is a dialogue between designer and user. We talk to users about what they want and…
News & Updates 5 min read
From zero to shipping production code
The first week in a new company can be daunting for an engineer as you leave the comfort zone of…
News & Updates 44 min listen
Panel discussion on raising capital
With several billion dollar investments under their belts, Mamoon (SocialCapital) and Ethan (Bessemer Venture Partners) are two of Silicon Valley’s most…
