Product & Design 37 min listen
Uber’s Chris Messina on conversational commerce
Recently he’s been writing about a new trend at the intersection of brands, bots, apps and AI, where messaging is…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 6 min read
Unflattening design
Apologies if you clicked on this post expecting a proposal for the next visual design trend to replace flat design….
Product & Design 35 min listen
Mike Davidson on product design
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Product & Design 2 min read
Peeling back to first principles
Starting from first principles is something we do a lot in our product and design process at Intercom. I was…
Customer Engagement 2 min read
How to market mobile
If you want to market mobile, using phrases like “on the go” and “at your fingertips” are meaningless. When the…
Product & Design 38 min listen
Karen McGrane on content strategy
A former VP at Razorfish, Karen works as an independent consultant, helping companies such as The New York Times, Disney and…
Product & Design 6 min read
The end of app stores as we know them
Uber isn’t just killing the taxi industry. Its relentless approach to distribution and scale is also putting a nail in the…
Product & Design 5 min read
Any research is better than no research
When thinking about product research, you shouldn’t be asking yourself, “Can we afford this?” It should be, “Can we afford…
Customer Engagement 10 min watch
How to market the Job-to-be-Done
What job are customers hiring your product for? At Intercom the answer to this question informs our entire go-to-market strategy,…
