News & Updates 4 min read
Striving to make Intercom delightfully fast
Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 4 min read
Many of our customers spend their entire working day in Intercom, switching between the inbox, user list, and user profile…
Product & Design 19 min watch
It’s never been easier for very small teams with very big ideas to achieve massive traction. Here’s just one small…
News & Updates 4 min read
Some 4-6 million years ago, the human and chimpanzee lineages began to split. Between then and the early 90s, the…
Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Engineering 10 min read
How do we know someone will have a positive impact after we hire them? We don’t, but we try hard to figure it out in advance.
Customer Engagement 39 min listen
Atlassian is also one of the hottest pre-IPO enterprise companies in Silicon Valley, with the kind of high-growth numbers that…
News & Updates 5 min read
Not long after I joined Intercom I wrote up some notes on my first impressions of working at Intercom on…
Customer Service 4 min read
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Product & Design 4 min read
A clichéd piece of advice is to ignore your competitors. It’s universally agreed on, yet ask any founder how their competitors are doing and you’ll see it’s almost universally ignored.