The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 8 min read
Truly understanding how your customers adopt and use your product is critical for long-term retention – learn how we created a new framework to get a clear picture of how our customers get value from Intercom.
Customer Service 2 min read
In our latest “Response Time” interview, we ask Brittany Page, VP of Customer Success at Billy, about their greatest productivity hack, advice for peers in the industry, and more.
AI & Automation 25 min watch
AI guru Andrew Louder reveals how to select and implement the right AI tools for your chatbot to unleash productivity.
AI & Automation 8 min read
No company can afford to take risks with customer data. Here, we’ll cover the most important things to understand around how AI chatbots are affecting data security and privacy across industries, and the way we’re approaching these issues when it comes to Fin.
Growth 25 min watch
Behnam Tabrizi discusses how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.
Customer Service 7 min read
In our latest “Response Time” interview, we ask Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer service experiences, the words that make their skin crawl, and more.
Customer Service 25 min watch
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
AI & Automation 5 min read
AI is already transforming software that has relied on text input and chat, but it’s time to start imagining how LLMs are going to revolutionize powerful tools with complex UIs.
AI & Automation 4 min read
Every day, we hear something new about AI – what it is, how it’s evolving, and how it will impact us. There’s still so much we don’t know about this technology, but there are some myths we can already bust, at least when it comes to customer service.