Customer Service 25 min watch
Leonard Berry and the eternal pursuit of service excellence
Legendary Professor Leonard Berry joins us to talk about his book ‘On Great Service’ and his framework for improving service quality.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 9 min read
Navigating product-market fit: An inside look at Intercom’s new ‘PMF Panel’
Product-market fit is critical for startups, but established companies also have to keep focusing on it. Discover a new approach we have devised at Intercom.
AI & Automation 41 min watch
Intercom on Product: Product strategy in the age of AI
In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents.
AI & Automation 15 min read
A whole new world: The exciting new roles AI is creating in customer support
As the customer service space finds new and exciting ways to work with AI, the roles and career paths that make up support teams are being reshaped. Here are just a few of the brand new roles already emerging as customer service embraces AI.
Customer Service 4 min read
Response Time: Vol. 13
In our latest “Response Time” interview, we ask Ashley Cicchetto, Manager of Customer Success at AR Workflow, about their best and worst customer service experiences, what they can do that a bot will never be able to replicate, and more.
Product & Design 45 min watch
Shopify UX Director Elizabeth McGuane on why design should start with words
When you think about design, you probably picture some sketches on a whiteboard, a mockup of a product, or iterations of an interface. But a crucial part of the process happens – or should happen, at least – before the visual representation.
Customer Service 64 min watch
Improving support quality while embracing AI: Strategies from Intercom and Klaus
We recently partnered with Klaus, the customer service quality management solution, to host a webinar on how to build a modern, AI-first customer support strategy.
AI & Automation 55 min watch
The emergence of superintelligent AI
We take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.
Product & Design 8 min read
Unlocking customer value with data: How we developed the Customer Milestones Framework
Truly understanding how your customers adopt and use your product is critical for long-term retention – learn how we created a new framework to get a clear picture of how our customers get value from Intercom.
