Customer Engagement 7 min read
Write books worth reading
They say everyone has at least one book in them. That might be true but the problem is getting it…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Engineering 10 min watch
Do what matters, not what’s shiny and new
When considering the next improvement in your infrastructure, it’s easy to forget that significant business value can be created by…
Product & Design 39 min listen
Google Ventures’ Braden Kowitz talks design and startups
Before joining Google Ventures, Braden led design for several Google products, including Gmail, Google Apps for Business, Google Spreadsheets, and Google…
News & Updates 6 min read
Driving excellence with values not rules
Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But…
News & Updates 4 min read
What we shipped: new package, Android integration, real-time, and more
It’s been a productive few months for us at Intercom. With the launch of our new Acquire package you can talk to…
Product & Design 6 min read
Where do product roadmaps come from?
Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in…
Product & Design 10 min watch
Every product company needs to do research
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…
Customer Engagement 5 min read
Lessons learned from scaling a blog
Time is at a premium during the early stages of a startup. You’re simultaneously trying to create a product, attract…
Engineering 10 min watch
Engineering principles: building real-time Intercom
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
