The Intercom Blog - Articles on Customer Support, AI, & Product

Messaging is just getting started

Messaging isn’t about text. It’s about conversations. Here’s why the simplest apps on your phone are quickly becoming the most…

VP Product Design, Intercom

We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…

Former Head of Platform Partnerships, Intercom

Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…

Co-founder & Chief Strategy Officer, Intercom

What matters is screens, not devices. Mobile app driven companies are now building complementary web apps. For a number of…

Chief Product Officer, Intercom

Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…

Former Senior Editor, Intercom

If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…

Co-founder & Chief Strategy Officer, Intercom

Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…

Chief Product Officer, Intercom

When you uncover the jobs that your product is hired for it can inform your entire go-to-market strategy. While Jobs-to-be-Done…

Former VP of Commercial Product Strategy, Intercom

Despite popular belief, time is not your obstacle – you are. As an executive assistant for the VP’s at Intercom,…

Director, Brand Activations, Intercom