The Intercom Blog - Articles on Customer Support, AI, & Product

Sales 11 min read

23 SaaS metrics for fundraising + optimization

Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of…

Former Senior Director of Finance and Analytics, Intercom

Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…

Former Senior Product Marketing Manager, Intercom

Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…

Principal Systems Engineer, Intercom

Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…

Senior Director, Product Management, Intercom

The way technology is sold to businesses has changed fundamentally in the last decade and as a result so has…

Co-founder & Chief Strategy Officer, Intercom

We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…

Co-founder & Chief Strategy Officer, Intercom

Sales 7 min read

Consumer products have always put the user experience above all else and now the same is happening in B2B software….

Former VP of Sales, Intercom

There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…

Chief Product Officer, Intercom

We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our…

Former Director of Content, Intercom