News & Updates 6 min read
Driving excellence with values not rules
Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
News & Updates 4 min read
What we shipped: new package, Android integration, real-time, and more
It’s been a productive few months for us at Intercom. With the launch of our new Acquire package you can talk to…
Product & Design 6 min read
Where do product roadmaps come from?
Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in…
Product & Design 10 min watch
Every product company needs to do research
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…
Customer Engagement 5 min read
Lessons learned from scaling a blog
Time is at a premium during the early stages of a startup. You’re simultaneously trying to create a product, attract…
Engineering 10 min watch
Engineering principles: building real-time Intercom
A core value of Intercom’s engineering culture is to run less software. It helps avoid what Jeff Bezos at Amazon…
Product & Design 11 min read
Messaging is just getting started
Messaging isn’t about text. It’s about conversations. Here’s why the simplest apps on your phone are quickly becoming the most…
Customer Service 9 min read
How we use Intercom to support Intercom customers
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Product & Design 48 min listen
Peter Merholz talks product design
Currently Senior Director of design with Jawbone, he was previously VP of Global Design at Groupon and is a co-founder…
