The Intercom Blog - Articles on Customer Support, AI, & Product

Has visual design fallen flat?

Countless pixels were spilled during The Great UI Flattening of 2013–2014. It was a time of great change in the…

VP Product Design, Intercom

This year we’ll be posting regular updates on the improvements we’re making and new features we’re shipping in Intercom. We’re…

Former Senior Product Marketing Manager, Intercom

Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…

Co-founder & Chief Strategy Officer, Intercom

When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….

Chief Product Officer, Storyful.

What gets measured gets done, no matter the cost. But there is a genuine danger in reducing product onboarding and…

Co-founder & Chief Strategy Officer, Intercom

This is our 89th post of 2014, so we thought it’d be fun to look back at some of the…

Former Director of Content, Intercom

Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…

Co-founder & Chief Strategy Officer, Intercom

Customer feedback is a powerful source of ideas for new features but tapping into it can be hard. Shopseen is…

Co-founder, Shopseen

I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought…

VP Product Design, Intercom