News & Updates 4 min read
It’s not personal when it’s broken
At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
Designing our new blog
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…
Product & Design 8 min read
It’s not the end of apps
No one was saying that apps are dying. A few weeks ago we published an article entitled “The End of…
Product & Design 5 min read
5 product feedback mistakes we all make
It rarely makes sense to take product feedback from all users and it never makes sense to get it all…
Product & Design 1 min watch
Talk: Product strategy in a growing company
Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…
News & Updates 2 min read
Know the value of your customers
Customer information is most valuable when consolidated. When all your information about all your customers is in the same place,…
Product & Design 14 min read
The end of apps as we know them
The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying….
Product & Design 2 min read
This is not a map
Customers will always surprise you with the creative ways they use your product. It’s not deliberate on their behalf though….
Product & Design 4 min read
How to predict technology flops
What do all technology flops have in common? They failed to do a job for their customers. If you are…