The Intercom Blog - Articles on Customer Support, AI, & Product

Don’t let your users become a Twitter mob

Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…

Former Senior Editor, Intercom

If you’re not making mistakes then you’re not making anything. Some features will be a win from day one, some…

Co-founder & Chief Strategy Officer, Intercom

Emoji, stickers and much more will spread through all aspects of our digital lives as they support complex human communication needs…

Chief Product Officer, Intercom

When you uncover the jobs that your product is hired for it can inform your entire go-to-market strategy. While Jobs-to-be-Done…

Former VP of Commercial Product Strategy, Intercom

Despite popular belief, time is not your obstacle – you are. As an executive assistant for the VP’s at Intercom,…

Director, Brand Activations, Intercom

Sales 11 min read

Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of…

Former Senior Director of Finance and Analytics, Intercom

Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…

Former Senior Product Marketing Manager, Intercom

Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…

Senior Principal Engineer, Intercom

Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…

Senior Director, Product Management, Intercom