The Intercom Blog - Articles on Customer Support, AI, & Product

How to show customers the value of free

The way technology is sold to businesses has changed fundamentally in the last decade and as a result so has…

Co-founder & Chief Strategy Officer, Intercom

We’ve published a lot of articles on product management over the past two years. Rather than leave them in our…

Co-founder & Chief Strategy Officer, Intercom

Sales 7 min read

Consumer products have always put the user experience above all else and now the same is happening in B2B software….

Former VP of Sales, Intercom

There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…

Chief Product Officer, Intercom

We know that Inside Intercom readers are a fairly discerning bunch but it was only when we carried out our…

Former Director of Content, Intercom

Countless pixels were spilled during The Great UI Flattening of 2013–2014. It was a time of great change in the…

VP Product Design, Intercom

This year we’ll be posting regular updates on the improvements we’re making and new features we’re shipping in Intercom. We’re…

Former Senior Product Marketing Manager, Intercom

Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…

Co-founder & Chief Strategy Officer, Intercom

When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….

Chief Product Officer, Storyful.