Product & Design 4 min read
Growth hacking is bullshit
Step 1: Build a product. Step 2: Release a product. Step 3: Growth Hack your way to success. It all…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 4 min read
The blind product manager
Ask any product manager and they will tell you that seeing and talking to their users is critical to success. Yet few walk the walk. They look at analytics or outsource research, but they have never engage in conversations directly. Product managers who don’t talk to their customers are effectively blind.
Product & Design 5 min read
Why I left Google to join Intercom
After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away…
Customer Engagement 5 min read
Why happiness at work really matters
Are you happy at work? Are the people you work with happy? Should you even care as long as the…
News & Updates 3 min read
First impressions of working at Intercom
Intercom is not just the product – it’s also a great place to work. I recently joined Intercom, and last…
Customer Service 2 min read
Design principles: a shared inbox for your team
We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…
Product & Design 2 min read
Start with a cupcake
The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for…
News & Updates 5 min read
A closer look at SaaS valuations
Tech investors love SaaS companies, and 2013 was a phenomenal year for the valuations of public companies in the sector….
News & Updates 8 min read
Tom Dale talks frameworks, standards and open source
Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js…