The Intercom Blog - Articles on Customer Support, AI, & Product

2014 on Inside Intercom

This is our 89th post of 2014, so we thought it’d be fun to look back at some of the…

Former Director of Content, Intercom

Before you release a product or feature, you’re designing it for the behaviour you expect. Once it’s released you start…

Co-founder & Chief Strategy Officer, Intercom

Customer feedback is a powerful source of ideas for new features but tapping into it can be hard. Shopseen is…

Co-founder, Shopseen

I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought…

VP Product Design, Intercom

At Intercom, we’re on a mission to make web and mobile business personal. Error pages, timeouts and slow responses are…

Senior Principal Engineer, Intercom

Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…

Co-founder & Chief Strategy Officer, Intercom

No one was saying that apps are dying. A few weeks ago we published an article entitled “The End of…

Chief Product Officer, Intercom

It rarely makes sense to take product feedback from all users and it never makes sense to get it all…

Co-founder & Chief Strategy Officer, Intercom

Before you launch a product you design for the behavior you expect. After you launch you design for the behavior…

Co-founder & Chief Strategy Officer, Intercom