Product & Design 7 min read
Privacy implications for product design
What do you consider private? Are you happy for your phone number to be searchable online? Your age? Your home…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 4 min read
How BCSocial increased engagement with Intercom
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
News & Updates 3 min read
Automate and integrate with Intercom’s new APIs
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…
Product & Design 3 min read
Design futures 3: Dealing with change
It is becoming increasingly apparent product design for apps and the web may have a lot more in common with…
Product & Design 3 min read
Design futures 2: Personalization and the new product canvas
We are living through a time of rapid change which is having a fundamental impact on how we experience and…
Product & Design 5 min read
How Baremetrics went from $0 to $14,000 per month
Eight days. That’s how long it took Josh Pigford to build and launch the foundation of what, in six months,…
Product & Design 4 min read
Design futures 1: Creating systems not destinations
It’s easy to forget but the internet is a comparatively young medium and we are only scratching at the surface…
Product & Design 5 min read
How product design is similar to telling a joke
Designing and shipping a good product is just as hard as telling a knockout joke, and telling a knockout joke…
Engineering 14 min watch
Analyze the recipe when you bake a failure cake
Fundamentally software engineering is about managing complexity and as sure as night follows day catastrophe follows complexity. That’s the conclusion…
