Sales 4 min read
Time for sales to call a truce with customers
Remember a time, in the not too distant past, when people bought software without trying it first? It’s a time…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Sales 4 min read
Remember a time, in the not too distant past, when people bought software without trying it first? It’s a time…
News & Updates 4 min read
Rewriting core sections of your product with a framework unknown to most of your engineering team sounds crazy. But that’s…
Product & Design 2 min read
A product roadmap is built out of hard decisions. The bugs you must fix will fight with the features you…
Product & Design 12 min read
What broader product lessons we can learn from the inception, launch and evolution of Google+?
News & Updates 4 min read
After almost a decade with The Irish Times and a 20 year career in print journalism, primarily covering technology and…
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Customer Engagement 3 min read
A poorly timed message is about as powerful as a badly timed punchline. Timing is of the essence. Using Events in Intercom, you can…
News & Updates 5 min read
Nothing is ever perfect. There’s always room for improvement. Make every message count. Intercom is already the easiest way to track,…
Customer Service 5 min read
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…