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Product & Design 12 min watch
Why does your company exist?
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 12 min watch
Why does your company exist other than to make money? Many people can’t succinctly answer that question, and that is a…
Engineering 10 min read
One of the most frustrating aspects of hiring great people to my team was poor timing, or so I thought….
Customer Engagement 7 min read
News – both the written word and video – has never been more widely consumed but the traditional business model…
Product & Design 10 min read
Here’s a simple set of Yes/No questions that you can quickly answer before you add another item to your product roadmap….
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Product & Design 4 min read
Step 1: Build a product. Step 2: Release a product. Step 3: Growth Hack your way to success. It all…
Product & Design 4 min read
Ask any product manager and they will tell you that seeing and talking to their users is critical to success. Yet few walk the walk. They look at analytics or outsource research, but they have never engage in conversations directly. Product managers who don’t talk to their customers are effectively blind.
Product & Design 5 min read
After a 7.5 year international adventure with Google, I’ve joined Intercom as Director of Research. So, what lured me away…
Customer Engagement 5 min read
Are you happy at work? Are the people you work with happy? Should you even care as long as the…