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Product & Design 2 min read
Start with a cupcake
The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for…
News & Updates 5 min read
Tech investors love SaaS companies, and 2013 was a phenomenal year for the valuations of public companies in the sector….
News & Updates 8 min read
Intercom recently completed the first phase of a major project to re-write core parts of our product using the Ember.js…
Product & Design 6 min read
Software is most impressive when it gives you things for free. When just a simple few taps or clicks delivers…
Product & Design 7 min read
What do you consider private? Are you happy for your phone number to be searchable online? Your age? Your home…
Customer Service 4 min read
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
News & Updates 3 min read
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…
Product & Design 3 min read
It is becoming increasingly apparent product design for apps and the web may have a lot more in common with…
Product & Design 3 min read
We are living through a time of rapid change which is having a fundamental impact on how we experience and…