The Intercom Blog - Articles on Customer Support, AI, & Product

Four Things I Wish Every Chart Did

Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…

Co-founder & Chief Strategy Officer, Intercom

Research and analysis help show you the workflows, usability principles ensure it’s clear and intuitive, but how do you get…

Co-founder & Chief Strategy Officer, Intercom

Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you…

Former Marketing Manager

The gif is the cockroach of file formats. Every time we think it should die it re-appears with a new…

Co-founder & Chief Strategy Officer, Intercom

I’m excited to announce today that we’ve raised a Series B round of $23M. It was led by Bessemer, investors…

CEO, Chairman and Co-founder, Intercom

Killing a feature that you designed, fought for, and launched is hard. But your product needs to maintain focus in…

Director, Customer Engagement, Intercom

Launching a successful feature demands the same skills as launching a successful product. The difference is that you also have…

Co-founder & Chief Strategy Officer, Intercom

We are all designing complex, dynamically changing, social systems. A few months ago I gave the the opening keynote at…

Chief Product Officer, Intercom

Personas and User Stories made sense when customers and product teams were far from each other. That’s no longer the…

Author and Jobs-to-be-Done practitioner